Tinkoff Bank was the first Russian banks started to operate with Viber, inviting customers to contact the support team via this messenger. Other banks did not disclose plans for the development of remote channels of communication with customers
Tinkoff Bank became the first partner of Viber from the banking sector in Russia, Vice-President of Bank Sergey Bulankin. “Today, our customers can contact the Bank’s customer support including via Viber” — he said. According to the entire remaining, if necessary, customers can send not only the message, but the document or a screenshot that in most cases speeds up the solution.
In a press-service of the Bank explained that the service Viber will be in the format of dialogue of the client with the support, as is happening in the chat on the website or mobile application of the Bank. The employee must respond to the first message to the client within one minute, then the dialogue continues in real time. Customer service via Viber will be around the clock and seven days a week, said the press service.
Previously Tinkoff Bank among other banks launched the boats in the messenger Telegram. Through accounts the customers can get answers to the simplest questions about exchange rates, offices and ATMs. In addition with the help of a Telegram bot customers of some banks can manage their accounts.
Now the app Telegram is running as Sberbank, VTB24, Alfa-Bank, Promsvyazbank, “AK bars”, UBRD, ROSBANK.
Interviewed by RBC banks do not disclose their plans for the development of remote channels of communication with customers.
“As for the work in the same Viber services VTB24 in July 2016’ve launched the app Telegram, which allows you online to know the currency exchange rate Bank ‘sparkass, official rates of the Central Bank of the Russian Federation”, — reported in a press-service of VTB24. Alfa-Bank declined to comment.
Viber is one of the largest mobile app for free communication around the world. This service used by more than 800 million registered users in 193 countries, about 10% of them live in Russia.