In Russia, state agencies shall, within 10 days to respond to the feedback from citizens on public services. Appropriate changes in the system of assessing the quality of public services approved by the Prime Minister of Russia Dmitry Medvedev. Document published on the government website.
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The new rules say that a citizen can evaluate the quality of provided public services on a five point scale and also to write about her opinion. The body referred to in the comment, will have to respond within 10 days.
The changes also will allow daily monitoring of the level of satisfaction of citizens by quality of services provided.
These regulations shall come into force on 1 January 2017.
Earlier, the government banned state agencies to require citizens to 85 types of documents, which are at the disposal 25 of the Federal authorities.